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FAQs on using the library during the COVID-19 pandemic

Here you will find a list of the questions most frequently asked about (special) lending and literature provision services in the current situation.

22.02.2021

 

last updated:

Book issue and return
• When are the media I have borrowed due for return?
Where can I return books I have borrowed?

 

For further information please contact the University Library's Information Desk by e-mail at benutzung@ub.uni-muenchen.de or by calling 089 2180-2427.

Questions about the University Library's e-media can be answered by the E-Media Support team, either by e-mail at Emedien-Support@ub.uni-muenchen.de or by calling 089 2180-2934.

We will keep you up to date on current developments via our website.

General

Book issue and return

Using the reading and study workspaces

Access to e-media

Services

Additional services for academic staff

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General

What does the Bavarian State Government's directive mean for the University Library?

In accordance with § 22 of the Elfte Bayerische Infektionsschutzmaßnahmenverordnung (11th Bavarian Statutory Instrument on Infection Prevention Measures) dated December 15, 2020, last amended by the legislative order dated January 21, 2021, all libraries will remain closed. On February 12, 2021 the Council of Ministers passed a ruling which included extending this measure until March 07, 2021.

However, the collection of ordered books and media in the Central Library, the Central Textbook Collection and in the subject libraries, subject to strict hygiene measures, is possible again from Wednesday, January 27, 2021. All media must be ordered in advance via the online catalogue.

Elfte Bayerische Infektionsschutzmaßnahmenverordnung (Eleventh Bavarian Statutory Instrument on Infection Protection Measures, in German)

What protection and hygiene regulations must be observed when using the library?

Protect yourself and others by observing these protection and hygiene regulations:

  • There is an FFP2 mask requirement in the library.
  • Please maintain a distance of at least 1.5 metres between yourself and others.
  • Please take note of the barriers and distancing markings in the circulation areas.
  • Do not visit the library if you are ill, especially if you have symptoms associated with a respiratory infection, or general unspecific symptoms.
  • In all traffic and meeting areas of the LMU, especially in corridors, stairwells, elevators and toilets, there is a general obligation to wear a protective mask. You may remove your mask once seated at your own reserved reading/study workspace.
  • Observe the etiquette governing coughing and sneezing (use the crook of your elbow instead of your hand).
  • Use tissues once only and dispose of them safely in a closed container.
  • Avoid shaking hands.
  • Maintain good hand hygiene and wash your hands with sufficient soap and water.

What hygiene regulations has the University Library adopted to protect library users?

The University Library has introduced a range of protection and hygiene regulations to protect users and staff from infection.

  • No-one with symptoms associated with a respiratory infection, or with general unspecific symptoms may enter the library.
  • The number of persons present in the library at any one time will be limited as stipulated by the Infektionsschutzmaßnahmenverordnung (Infection Prevention Ordinance).
  • Protective screens have been installed at all service desks.

Where can I validate my LMUcard?

If you want to validate your LMUcard, please contact the Main Entrance Reception (Geschwister-Scholl-Platz 1).

Will the libraries of the individual institutes remain open?

For the latest information please refer to the websites of the individual faculties.


On my last visit to one of the libraries I lost an item of personal property. Where and when can I ask about reclaiming this lost item?

All lost and found items will be forwarded to the Main Entrance Reception (Geschwister-Scholl-Platz) and can be reclaimed there in person.

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Book issue and return

Can I currently borrow literature from the University Library?

The collection of ordered books and media in the Central Library, the Central Textbook Collection and in the subject libraries, subject to strict hygiene measures, is possible again.

The libraries are open Monday - Friday 10 am - 6 pm (Exception is the Fachbibliothek Tiermedizin with opening times Monday - Friday 10 am - 5 pm.)

All media must be ordered in advance via the online catalogue; users will not be able to access the reading rooms or consult, scan or borrow any media. Please consider, that there may be short waiting times for pick-up.

There is an FFP2 mask requirement in the library.

Which of the University Library's locations are open for pick up pre-ordered library items?

The collection of ordered books and media in the Central Library, the Central Textbook Collection and in the subject libraries, subject to strict hygiene measures, open again for (special) lending.

The Fachbibliothek Biologie und Biomedizin only open the location at Großhaderner Straße 9. The previously ordered media are provided and loaned there (Reference collection and Textbook collection).

I already ordered books via the online catalogue before the library closures were announced. Where and when can I pick them up?

In the user account of the online catalogue you can see which books are currently ordered on your Library card number. If you would like to know by what date the orders are still ready for you to collect, please contact UB.info on 089 2180-2427.

Who is authorized to borrow from the library?

Borrowing services have now been restored to all user groups. In addition to members of the LMU, external users and secondary/high school students may now also borrow media again.

  • LMU staff: Regular borrowing privileges apply.
  • Students of the LMU: In addition to their regular borrowing privileges, students may also borrow books from the open access collections of the subject libraries.
  • Students of the Munich Technical University: Regular borrowing privileges apply (books from the Zentralbibliothek, the Textbook Collections, the open access shelves of the Fachbibliothek Mathematik und Physik, and items from the stacks of some Subject Libraries).
  • Secondary/high school students: Regular borrowing privileges apply (they can borrow media from the Zentralbibliothek and the stacks of some Subject Libraries).
  • External users: Regular borrowing privileges apply (books from the Zentralbibliothek and the stacks of some Subject Libraries)

How does the loans service work?

Borrowing from the Zentralbibliothek (Main Library)

Books from the stacks of the Zentralbibliothek have to be ordered via the University Library's online catalogue. The ordered medium is available for collection and lending two working days after ordering. Please collect the ordered medium from the counter in the Circulation Area within the next 10 days. You will need your LMUcard or your library card to borrow books. Please note the hygiene measures when picking up the ordered media (e. g. FFP2 mask requirement, keep your distance).

Borrowing from the Zentrale Lehrbuchsammlung (Central Textbook Collection), from the Subject Libraries or the Textbook Collection from the Subject Libraries

Please use the University Library's online catalogue to order books and media from the Central Textbook Collection and the Subject Libraries. Please note that before you can place your order or reservation you must select the correct University Library branch location under „Location Selection” in the English version of the online catalogue, or German „Standortauswahl”. To do this, go to the webpage www.ub.uni-muenchen.de and click on the blue button „Online Katalog” in the list of shortcuts on the right-hand side of the screen (on mobile devices scroll to the end of the page to show the shortcuts). If you wish, change the interface language to English using the link „Sprache” top-right, then select the desired library under „Location Selection” or „Standortauswahl”.

Then log in to your library account, search for the desired title and select it. When have chosen the title you want, click on the tab „Get document” and then on „order”.

The ordered medium is available for collection and lending from the library you have selected two working days after ordering.

Please collect the ordered medium from the counter within the next 10 days. You will need your LMUcard or your library card to borrow books. Please note the hygiene measures when picking up the ordered media (e. g. FFP2 mask requirement, keep your distance).

Online catalogue

Maximum number of items

Students may borrow a maximum of 25 media, therefrom 10 media from the open access collection from the subject libraries and maximum 25 media from the Central Textbook Collection and the textbook collections of the Subject Libraries. Included are also items registered to your account which you already have on loan.

LMU Students preparing their final undergraduate dissertation: contingent can be increased to 50 items by sending an e-mail to benutzung@ub.uni-muenchen.de. However, the maximum number of media that can be collected from the subject libraries or the textbook collection does not increase.

Borrowing limits for academic staff and doctoral candidates remain unchanged.

Loan period and renewals

The basic loan period for books from the Main Library, the Central Textbook Collection and the textbook collections of the Subject Libraries is 4 weeks. Students may borrow books from the reference collections of the Subject Libraries for 14 days. You may extend the loan period on book or media items for a further 2 weeks, provided they have not been reserved by another user. Loan periods and renewal conditions for academic staff remain unchanged.

Book reservations

If a desired book is already on loan you can reserve it via the online catalogue. First select the branch / library location as described above. Then log in to your library account, search for the desired title and select it. When you have chosen the title you want, click on the tab „Get document” and then on „order”. We will automatically notify you by e-mail as soon as the item is available for you to collect.

How can I activate the loan function of my LMUcard?

Newly issued LMUcards are being dispatched by post. This means your registration address will not have been checked and as a result you will not be able to order and borrow books for off-site use. To borrow books to take home you will need to have your LMUcard activated. To do this, please contact UB.info (by e-mail to benutzung@ub.uni-muenchen.de or by phone 089 2180-2427) and let us know that you would like to have your LMUcard activated. As soon as the data is released, we will inform you by email.

Where can I return books I have borrowed?

Please return books to the location from which you borrowed them.

Books ordered via the inter-library loans service should be returned to the Circulation Desk in the Main Library.

Self-service returns machines

Books from the Main Library should be returned via the self-service returns machines in the Circulation Hall. The opening hours of the Circulation hall are currently: Monday – Friday 10 am – 6 pm.

Exceptional cases / return by post

As long as a loan period is still current (you can check this via your library account) you will not necessarily have to return the books you have borrowed. If, however, you still wish to return books or other media and there is a valid reason why you are unable to do so (because you are abroad, for example), please contact the User Services Department by email at benutzung@ub.uni-muenchen.de. You can also return media by post, but so that you have proof of dispatch please use parcel post with shipment tracking and send the items to the following address by:

Universitätsbibliothek der LMU
Abteilung Benutzungsdienste
Geschwister-Scholl-Platz 1
80539 München

Further libraries of the LMU

For the latest information please refer to the websites of the individual faculties.

When are the media I have borrowed due for return?

Over the past few months, the loan period for any media borrowed from the University Library has been extended automatically because of the coronavirus pandemic. This period of grace expires now in order to make these media available to other library users again. Please therefore make sure you check your library account to see when your media are due for return, and ensure you return them on time. Please note that if you have had media on loan for a longer time they may already be due for return on March 2nd.

We ask you to return your media to the library where you borrowed them. Please note the current opening hours. Finally, we ask you not to wait until the last day of the loan period in order to return your media, since there may be longer waiting times because of the hygiene regulations.

You may also return your books by post. In this case, please send the media as a trackable parcel, so that you have proof of dispatch and delivery.

Returning your media

Where can I pay my fines?

Payment of fines is currently only possible by bank transfer. Unfortunately, it is not possible to pay on site at the pay stations or at the UB.info desk in the Zentralbibliothek. Please transfer the entire amount shown in your library account to the bank account below. Please make sure you give the reference and send us a transfer receipt to benutzung@ub.uni-muenchen.de. This is the only way to promptly cancel the fine from your account.

Account details:
Recipient: Bayerische Landesbank München
IBAN: DE53 7005 0000 0000 0248 68
BIC: BYLADEMMXXX
Purpose / reference: 704000128-6

I ordered a book or a journal article on inter-library loan. Where and when can I pick it up?

Journal article

If you have received a message that your inter-library loan copy is ready to be picked up, you can pick it up at the circulation desk in the main library.

Inter-library loan books

Not all inter-library loan books that had been available before the library closed can still be picked up because they have meanwhile been reclaimed by the giving libraries.

Please inform yourself about the status of your inter-library loan order at Fernleihe@ub.uni-muenchen.de

Can I currently order books and journal articles on inter-library loan?

Inter-library loan orders for books and articles are possible again from February 1, 2021.

In acknowledgement of the more restrictive conditions of the Corona lockdown, the German copyright fees collection agency VG Wort has granted libraries exceptional permission to supply customers with digital copies of journal articles ordered on inter-library loan. There is no charge for this electronic article delivery service. There may, however, be exceptions to electronic delivery, for example in cases where the supplying library does not have access to an electronic delivery system, or for international inter-library loans. Please note that this service will only be available until March 31, 2021, after which orders will once again be limited to print form only.

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Using the reading and study workspaces

Which libraries offer reading/study workspaces?

Due to an order from the Bavarian State Government, all reading rooms of the university library have been closed to the public from December 16, 2020 until further notice.

I reserved a workspace for a time now covered by the closure period. What will the closure mean for me?

All reservations made from December 16, 2020 have been cancelled automatically. The reservations service is expected to resume as soon as the libraries will reopen.

Does the University provide any kind of other workspaces for students?

No. All LMU buildings will remain closed to the public until further notice.

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Access to e-media

What e-media are available?

The University Library provides a wide range of electronic media which can be accessed by members of the LMU at any time and from any location. These include electronic books, electronic journals and databases covering all the University's subject disciplines.

General information on the University Library's e-book collections

General information on the University Library's e-journal collections

General information on the University Library's database collections


Will all the e-media indexed in the online catalogue be permanently available to users of the University Library?

No. Due to the exceptional circumstances this year the University Library has decided to register for some publishers' projects offering only temporary access to their e-media. When these projects terminate, access will also end. If the book you require is subject to time-limited access the date until which the item is available will be indicated in the catalogue entry under "More title information".

How does the University Library's e-media login work?

To use the University Library's e-media please log in via the E-Media Login. You will need your LMU user account details to confirm that you are a member of the LMU. After successfully logging in you will have access to all full-text resources licensed by the University Library.
If you have questions concerning the E-Media Login, please contact the University Library E-Media Support by sending an email to emedien-support@ub.uni-muenchen.de or by calling 089 / 2180 2934.

More on the E-Media Login

E-Media Login

New e-tutorial on e-media: Login lohnt sich (It's worthwhile logging in; in German)

In this tutorial you will learn how to use the E-Media Login and its associated bookmarklets to access the University Library's e-book, e-journal and database resources.
Please note: This tutorial is picture-only, no sound!

E-tutorial: Login lohnt sich (It's worthwhile logging in; in German)

What is an LMU account?

Members of the LMU also receive an email address associated with their LMU user account (Campus ID). This address is issued by the LMU IT Service Desk and you will need it to access many of the LMU's services (e.g. registration for courses or central IT services at the LMU). You will find more information about the LMU user account on the website of the LMU IT Service Desk.

LMU IT Service Desk (in German)

Can I access the University Library's e-media if I do not have an LMU account?

You must have an LMU user account in order to use the University Library's e-media. Your account confirms that you are a member of the LMU (e.g. a student, or a member of staff) and authenticates your use of the digital media. We therefore regret that the LMU's e-media collections are not available to external users. However, a valid library card does entitle you to access the e-media of the Bavarian State Library.

How can I access the Bavarian State Library's e-media?

In order to access the e-media at the Bavarian State Library you will require an LMUcard or a valid library card and the associated library card number or access code of the Bavarian State Library. Use this ID to log in into the online catalogue.top

Other services

Will the information literacy courses still be taking place during the closure, e.g. the course “Recherche leicht gemacht” or the courses on the reference management programmes Citavi and Endnote?

No. We regret that no courses or webinars will take place during the closure. You will continue to have access to the University Library's e-tutorials which will guide you through the basic principles of literature searching and introduce you to the literature reference programmes Citavi and Endnote.
You will find helpful advice on our website on how to conduct subject-specific searches in specialist databases.

E-tutorials
Subject specific searching

Will guided tours of the Subject Libraries still be taking place during the closure?

Due to the current situation all the University Library's guided tours have been suspended until further notice.

Where can I print, copy and scan?

During the library closings, only books and media that have been ordered in advance may be picked up in compliance with strict hygiene measures. Other services such as printing, copying and scanning may not be offered within the libraries.

Where can I submit my thesis while the Library is closed?

The closure of the University Library will also affect the Publikationsdienste Dissertationen (Publication Services Theses). You will not be able to submit your thesis or habilitation personally until further notice. Please send us your thesis by post to:

Universitätsbibliothek der LMU
Publikationsdienste Dissertationen
Geschwister-Scholl-Platz 1
80539 München

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Additional services for academic staff

Is there a scan service for my electronic reserve collection (Semesterapparat)?

As our users currently have limited access to the University Library's print collections we are offering the LMU teaching staff a free scan service for the LMU's learning platforms and electronic reserve collections (Semesterapparate) to improve literature provision for their courses.
How the scan service works:

  • Let the University Library know your literature requirements by completing the order form linked below and submitting it to the Library.
  • You will receive your scan by e-mail in PDF format.
  • You can now add the scan to your learning platform.

Use of the scan service is subject to the following copyright regulations:

  • Scans of whole journal articles or up to 15% of monographs are permissible,
  • Access to the scans must be limited to participants of the respective course.

Order form "Scans for the LMU learning platforms"

Can I order scans via the Campuslieferdienst (campus document delivery service) or the University learning platforms' scan service? 

The Campuslieferdienst (campus delivery service) is the University Library's document scanning service for LMU staff and postgraduate doctoral candidates; it enables these users to order scans from those printed books and journals in the University Library's collections not available in electronic form. The University Library will scan the requested texts and make them available to the user as a PDF document.

So far it has only been possible to order journal articles and book chapters up to a maximum of 30 pages. These restrictions have now been relaxed. Until further notice, and irrespective of the number of pages, you can now order:

  • individual articles from compilations and journals
  • up to 75% of any one monograph

This can lead to longer delivery times.

Please note that for copyright reasons you may only use the scans you have requested for your own personal academic purposes. Guidance on how to place an order and further information on the Campuslieferdienst (campus delivery service) can be found on the following webpage:

About the Campuslieferdienst
E-tutorial „Campuslieferdienst″ top